Course curriculum

  1. 1

    • Disclaimer
  2. 2

    • Conflict Resolution Workbook & Course Summary

    • Welcome & Itinerary

    • What is Conflict & Conflict Evaluation (Needs & Expectation Inventory)

    • Workbook Exercise 1: Needs Inventory - List of Tertiary Needs
  3. 3

    • Identifying Your Core Root Causes of Conflict

    • Workbook Exercise 2: Types of Root Conflict and Strategies
  4. 4

    • Types of Conflict & Strategies to Transform Them

    • Workbook Exercise 3 (Part 1 & 2): Conflict Communication - Unwinding Any Stories
  5. 5

    • Ultimate Conflict Resolution Steps & Framework

    • Workbook Exercise 3 (Part 3): Ultimate Conflict Resolution Steps
  6. 6

    • Conflict Hacks: Tips, Tricks & Tools to Effectively Resolve Conflict

    • Workbook Exercise 3 (Part 4): Active Listening & Receiving Conflict Communication
  7. 7

    • Bonus Framework for Communicating with Extra-Challenging Individuals

    • Workbook Exercise 4: To Prepare Ahead of Time for Conflict

    • Course Feedback

    • Final Quiz
  8. 8

    • Conflict Resolution Webinar - July 23, 2021